SEA CBCM Workshop Facilitator Guide

Workshop Overview

This two-day workshop is a hands-on, highly interactive capacity-building opportunity to learn how to establish community-based complaints mechanisms (CBCM), based on recommended principles and guidelines, as well as lessons learned from InterAction members and other NGOs around the world. The workshop uses a series of practical exercises and also draws on participants’ own knowledge and experiences to enhance the learning process.

Purpose

The CBCM Workshop will take participants through a process that will identify all the elements that need to be taken into account when establishing community-based complaints mechanisms. At the conclusion of the workshop, participants will be equipped with ideas and tools that will enhance their ability to establish CBCMs in locations in which their organizations work.

Other Elements

This facilitator’s guide should be used in combination with the SEA CBCM workshop session presentation 1, 2, 3, 4, 6, 7, 8, and 9 (there is no power point presentation for session 5).