InterAction Open Information Policy

InterAction believes in the power of information to contribute to positive global change. In order to realize this potential, however, information must be made available in accessible language and format, and on a timely basis. This transparency is essential not only for ensuring accountability to our staff, members, donors and partners – among others – but also to enabling learning and good performance. In a world in which there are ever higher expectations of openness, we also believe that transparency is key to maintaining legitimacy and credibility.

This open information policy is an expression of InterAction’s commitment to transparency and openness, and is meant to guide the way in which InterAction shares information. The policy describes our approach to transparency, and the criteria we use to determine whether or not information can be shared.

This policy was approved by InterAction’s senior leadership. InterAction sees this as a living document that will continue to evolve as the work we do expands or changes, and as new standards governing transparency and accountability in our sector emerge.

Our Approach to Transparency

The following principles underpin this open information policy:

  • Disclose information proactively: Rather than wait for and respond to individual information requests, we will seek to make public, by default, as much information as possible.
  • Assume a presumption in favor of openness: We will err on the side of sharing more rather than less information, unless there is a good reason not to do so (please see the section on exclusions below).
  • Provide information in accessible formats: To the extent possible, we will share information in formats that make it easy for others to reuse.
  • Make it easy to find information: We recognize that posting information online is only useful if people can find it.
  • Adhere to high data quality standards: We will take steps to ensure that the information we publish is accurate and reliable, and will not publish information that does not meet these standards.

Information requests

If the information you are looking for is not available on InterAction’s website, please send an email to InterAction receives many information requests, including from donors, members, the media, researchers, students and the public. We will do our best to respond to these requests on a timely basis, taking into account possible time or resource constraints. If a request is denied, a justification will be given.


InterAction will not share information if doing so would:

  • Break confidentiality
  • Violate individuals’ privacy or InterAction’s privacy policy
  • Endanger the safety of our staff, or that of our members and partners
  • Compromise our ability to effectively carry out our work
  • Be against the law or other regulations
  • Lead to the disclosure of business or proprietary information

This means we will generally not share:

  • Personally identifiable information of InterAction staff
  • Contact information for our members’ staff
  • Working group email lists
  • Internal communications and documents not meant for public distribution
  • Detailed information about our members’ work in conflict-affected or other sensitive environments

Our members’ trust is crucial to InterAction’s ability to carry out our work. InterAction will therefore not share information we gather about our members without their consent, unless that information is already publicly available.

We also will not share information if the costs of producing that information significantly outweigh the potential benefits, or if we deem a request for information to be pernicious or frivolous.


All InterAction staff are responsible for complying with this policy. InterAction’s Executive Office is ultimately accountable for its implementation.

Specific responsibilities include:

  • Director, Media Relations & Web Strategy: publication of information on InterAction’s website
  • Executive Vice President: provision of information on InterAction’s goals and objectives
  • Executive Office Manager: provision of information related to InterAction’s governance
  • Vice President, Membership & Standards: provision of information related to InterAction members or InterAction’s PVO standards
  • Chief Financial Officer: provision of financial information
  • Grant and project managers: provision of information on InterAction’s activities


InterAction uses a Creative Commons Attribution (CC BY) license, which means that the information we publish can be shared and adapted as long as InterAction is credited as the source of the information.