[Forum 2012] Measuring Agency-Level Results: Can It Work, And Does It Matter?

In this document, four organizations - ACDI/VOCA, Catholic Relief Services, Mercy Corps and Save the Children - provide a brief description of their approach to measuring agency-level results and answer the following questions:

  • What were the initial drivers to exploring agency-level measurement?
  • Who are the chief consumers of this information?  How is it being used and how is it contributing to organizational learning or improvement?
  • What are some key lessons – or challenges - you have encountered - either from the data collected, or from the process?
  • What resources are required for developing/ maintaining your systems? 
  • Are there any changes in store for your agency’s approach?