Aga Khan Foundation: Developing A Community-Based Complaints Mechanism in Consultation with Communities

This guideline is the result of a CBCM pilot project run by AKF in Afghanistan and Tajikistan in 2020 and 2021, co-funded by AKF USA and InterAction. The aim of this project was to pilot an approach to designing and implementing a community complaints/reporting model that drew on innovative engagement methods and that can be adapted to fir the needs of different communities (and the groups within them) in varying contexts.