Aga Khan Foundation: Developing A Community-Based Complaints Mechanism in Consultation with Communities

This guideline is the result of a CBCM pilot project run by AKF in Afghanistan and Tajikistan in 2020 and 2021, co-funded by AKF USA and InterAction. The aim of this project was to pilot an approach to designing and implementing a community complaints/reporting model that drew on innovative engagement methods and that can be adapted to fir the needs of different communities (and the groups within them) in varying contexts.

Bond Safeguarding Complaints Policy

This document from Bond is a sample safeguarding complaints policy. It outlines sample procedures for making a complaint, how to make a complaint, who can make a complaint, and who is covered by the policy.

Bond: Reporting Procedure

This document from Bond provides guidance on procedures for dealing with reports of a breach of an NGOs safeguarding policy.

Care: Workplace Culture Toolkit

This workshop guide equips PSHEA and Safeguarding, and Gender equality focal points in CARE country offices with activities to design, deliver, monitor and evaluate awareness raising and training workshops with the purpose of: reflection and dialogue on the links between inequitable masculinities, power and Sexual Harassment Exploitation and Abuse (SHEA) in the workplace and in CARE’s programs contributing to changes in staff attitudes and behavior in support of gender equality, diversity and inclusion for all, including sexual and gender minorities building understanding and awareness to ensure that CARE’s workplaces and programmatic interventions are free from SHEA strengthening women’s leadership within CARE. This toolkit has three parts: Part one: deals with key themes related to organizational culture such as gender, patriarchy, masculinity, and PSHEA/Safeguarding. Part two: focuses specifically on masculinity and men's role in nurturing a safe organizational culture and work environment. Part three: focuses specifically on resources, management, and leadership.

Catholic Relief Services (CRS): Strengthening Partners in Protection Against Sexual Exploitation and Abuse Toolkit

This toolkit is geared toward national and local organizations. It is primarily designated for use by the 38 national organizations involved in the SPSEA project. It may be of use to PSEA, safeguarding and/or protection focal points, where they exist, or staff in other roles designated to organizational PSEA and safeguarding tasks. It will be of particular use also to senior managers with the overall responsibility for PSEA and safeguarding. It can also be useful for program staff and operational or administrative staff to fulfil the specific PSEA functions related to their roles.

Child Protection Training Partners Guide

Community Based Safeguarding Visual Toolkit

The community based safeguarding visual toolkit is an adaptable toolkit designed to assist humanitarian and development agencies communicate key safeguarding messages derived from the (IASC) Six Core Principles Relating to Sexual Exploitation and Abuse to the communities in which they and their partners work, helping to break down barriers of language, literacy and accessibility. The ultimate goal for this toolkit is to support communities in realizing their rights in preventing sexual exploitation, abuse and harassment by promoting a ‘speak up’ culture. Please take the time to read the user information guide, which provides background information on the development of the toolkit, how it can be used and adapted to suit a wide range of needs, as well as a technical guide. Please note that the toolkit has been released in English, however this will be followed by an increasing number of languages, with support from Translators Without Borders. To access the toolkit, please click on the name of the resource. On the landing page, you will see all of the components of the toolkit linked. Please take some time to go through the links to determine what best fits your needs as an organization.

Community Based Safeguarding Visual Toolkit – Translations

This resource contains the translate materials of the Community Based Safeguarding Visual Toolkit. To access the translations, please click on the name of the Resource. This will take you to a landing page where you can click on the links of each language available. More translations may become available as time goes on. Please note that InterAction, Oxfam International, Habitat for Humanity International, and WaterAid cannot ensure the accuracy of all translations.

FHI 360 Safeguarding Tools

These documents were developed by FHI 360 to adapt globally approved PSEA guidelines, tools, and promising strategies applied in humanitarian/emergency settings to prevent and respond to SEA when implementing programming in traditional development and humanitarian-development nexus contexts. The available resources are as follows: 1. FHI 360 Framework and Minimum Standards for Safeguarding Program Participants. 2. FHI 360 Safeguarding - Five Required Tools 3. FHI 360 Toolkit - How to implement FHI 360s minimum standards for safeguarding program participants. 4. FHI 360 Safeguarding - Project Checklist 5. FHI 360 Safeguarding - How to Note, standalone 6. FHI 360 Safeguarding - Awareness Raising Activities 7. FHI 360 Safeguarding - Training - Workshop - Info Session

Guidelines on Setting Up on Community Based Complaint Mechanism

This document from the IASC gives standard operating procedures on collaboration on community-based complaints mechanisms. It involves advice on setting up a CBCM, receiving complaints, processing complaints, referrals for investigations, and communicating investigation status. Please note that this document is from 2016.