Found 11 results for
Complaint and reporting mechanisms should be designed through participatory methods to ensure they are accessible and understandable for all individuals, specifically those with increased vulnerability. In some contexts, shared reporting mechanisms may be most effective and inter-agency agreements can facilitate referrals of complaints between organizations. Mechanisms should provide the opportunity for feedback to complaints and prioritize their safety and confidentiality. Organizations must also take seriously the fear of reprisal that hinders people from reporting in the first place and take steps to mitigate that fear by being clear about what will happen following a complaint.
Resource

ActionAid Community-Based Complaints Mechanisms for SHEA and Safeguarding during COVID-19

Community-based complaints mechanisms ensure that communities can raise concerns about ActionAid staff/processes. Communities can use community complaints mechanisms to raise concerns, give feedback to international agencies, and report incidents of sexual exploitation and abuse. They help to create a strong culture of accountability; enable us to improve the quality, impact and effectiveness of our programmes; and ensure our programmes are safe during COVID-19.

June 1, 2021
Resource

ActionAid Digital SHEA and Safeguarding Risks during ActionAid’s COVID-19 Response

This guidance note looks at areas of digital/online engagement between staff/representatives and children, young people, communities and adults-at-risk, other staff/representatives. This guidance note identifies the risks that emerge from these ways of working and makes recommendations on how to embed safe SHEA and safeguarding approaches and the risk of our staff/representatives carrying out harm.

May 19, 2021
Resource

Bond Safeguarding Complaints Policy

This document from Bond is a sample safeguarding complaints policy. It outlines sample procedures for making a complaint, how to make a complaint, who can make a complaint, and who is covered by the policy.

December 6, 2019
Resource

Bond: Reporting Procedure

This document from Bond provides guidance on procedures for dealing with reports of a breach of an NGOs safeguarding policy.

December 6, 2019
Resource

Community-Based Complaints Mechanisms for SHEA and Safeguarding during Covid-19

This document outlines key considerations when developing or modifying community-based complaints mechanisms during Covid-19, with a focus on how to ensure children, young people and communities can raise concerns about sexual exploitation and abuse and wider child abuse.

May 19, 2021
Resource

Guidelines on Setting Up on Community Based Complaint Mechanism

This document from the IASC gives standard operating procedures on collaboration on community-based complaints mechanisms. It involves advice on setting up a CBCM, receiving complaints, processing complaints, referrals for investigations, and communicating investigation status. Please note that this document is from 2016.

December 6, 2019
Resource

IASC SEA Community Based Complaint Referral Mechanism

This document provides important information on the Inter-Agency SEA Community-Based Complaint Referral Mechanism in Jordan. It outlines the roles and responsibilities of those involved in the PSEA network, information on the inter-agency referral pathway, guidelines for investigations, and implementation challenges. This document is useful for NGOs that are working in Jordan and would like more information about PSEA measures that are in place. Please note: this document is from 2016 and there has not yet been an updated version.

December 6, 2019
Resource

Relief International PSEA Network tools

These tools from Relief International include: Non-branded Awareness Raising Materials Including: Code of Conduct Posters Staff Reporting Leaflet Focal Point Contact card- all available in PDFs & InDesign format Guidance on Raising Awareness with Communities in Emergencies (PDF) Action Plan Tool for Risk Assessment of Safeguarding in Country Programs (excel)

May 27, 2021
Resource

Reporting Harassment at USAID

This document from USAID provides a flowchart for how internal reports of sexual misconduct are handled at USAID. This document may be useful for organizations looking to develop internal sexual harassment procedures and would like to see how other organizations handle it.

December 6, 2019
Resource

Trickle Up: Low and No-Cost Safeguarding Measures for Small Non-Profits: A Manual

October 14, 2020